Shipping Policy
Order Processing Time
- It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
- Processing Time: E-Board take 3-5 work days, battery take 2-5 work days,other products orders take 1 to 3 work days to process, fill, and ship.
- Shipping Time:Generally, orders are shipped within 8-12 working days by air of order confirmation/payment. shipped within 15-25 working days by sea of order confirmation/payment, Orders made on the weekends might experience delay.（The customized accessories, such as batteries, may require a longer processing time.）
- Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Shipping Cost & Transit Time
|
Shipping |
Estimated Delivery Time |
Shipping Cost |
Courier |
|
Fast shipping from USA to USA |
8-10 days |
Free Shipping |
UPS, USPS, DHL, FedEx,Amazon FBA |
|
Airshipping from China to Worldwide |
10-20 days |
Calculated |
China Post, Yanwen,UPS,FedEX |
|
Seashipping from China to worldwide |
40-60 days |
Calculated |
sea freight last mile by UPS,FedEX |
(USA excluding Hawaii, Alaska, United States Minor Outlying Islands, P.O.Box, APO, FPO and U.S. protectorates)
Total Delivery Time = Processing Time + Shipping Time(depending on your location)
Tracking
- You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 48 hours). Please note: This may take longer during events or holidays.
- Tracking information may take 48 to 72 hours to update.
- If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
CANCEL YOUR ORDER
You can request a cancellation for a refund, as long as your order has not been shipped.- If you would like to cancel an order, please contact our Customer Support team via live chat on our webpage, or email us at
puaida.com@gmail.com with your order number & order email.
- Orders will be refunded within 7 business days after your cancellation request is received.
About Tax
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
PUAIDA RESERVES ALL THE RIGHT FOR THE FINAL EXPLANATION.